Fulfillment Policy.

Service Delivery

• We begin work promptly upon agreement and contract signature as outlined in our client agreement.

• We mutually agree upon a detailed project plan, including deliverables, milestones, and timelines, at time of client agreement.

• We deliver services via written documents, in-person meetings, virtual calls, and other formats as mutually agreed upon.

Communication, Updates, and Feedback

• We maintain open communication throughout each engagement. Clients will receive regular status updates, and we welcome feedback throughout the course of project completion.

• Delays and obstacles will be communicated promptly.

Payment Terms

• We specify payment terms in the client agreement.

• Payments are accepted via ACH direct debit, Affirm, bank transfer, credit or debit card, and Klarna. TheDraftist bills in $USD.

Cancellations and Refunds

• Clients may cancel services by providing written notice as specified in the client agreement. Refunds may be issued at our discretion in accordance with the terms outlined in the contract.

• If services have already been delivered or work has commenced, refunds may be prorated or unavailable as detailed in the contract.

Client Responsibilities

• Clients are responsible for providing timely access to necessary information, resources, and personnel to facilitate project completion.

• Delays caused by a client’s failure to provide input may result in adjusted timelines.

Dispute Resolution

• We address disputes promptly and professionally. If a resolution cannot be reached, the matter will be handled according to the dispute resolution process outlined in the service agreement.

Policy Updates

• We reserve the right to update this fulfillment policy as needed. Clients will be notified of any material changes prior to implementation.

For questions or clarification regarding this policy, please contact hello@thedraftist.com.